Refund & Return Policy

Last Updated: September 14, 2026

At Casavera, operated by HAZELA LLC, we want every customer to have a positive shopping experience. If you are not completely satisfied with your purchase, we are here to help.

Return Eligibility

We accept returns within 30 days after the date your order is delivered.

To be eligible for a return:

• The item must be unused and in its original condition.
• The item must include original packaging, tags, and accessories (if applicable).
• Proof of purchase or order information is required.

Items that are damaged, used, altered, or missing original packaging may not be accepted for return.

Non-Returnable Items

Certain products cannot be returned, including:

• Clearance or final sale items
• Personalized or customized products
• Items damaged due to improper use
• Gift cards or digital products

Return Process

To request a return, please contact our customer support team:

Email:
suggestion@casavera.us

Please include:

• Order number
• Customer name
• Reason for return
• Photos of the product if applicable

After your return request is approved, we will provide return instructions.

Return Shipping

Customers are responsible for return shipping costs unless:

• The item received is incorrect
• The product arrives damaged
• The order contains a manufacturing defect

Refunds

Once we receive and inspect your returned item, we will notify you regarding your refund status.

Approved refunds will be processed to the original payment method within 5-10 business days.

Shipping fees are non-refundable unless the return is caused by an error on our part.